Support

If you have any questions please email: support@fauxpasclo.com

Shipping & Returns

We ship with DHL for the most reliable service. Please see our shipping rates below.

Germany: 1-3 Business Days - Free

EU: 1-5 Business Days - 10 € (Orders over 200 € - Free)

UK/Switzerland: 2-5 Business Days - 12 € (Orders over 200 € - Free)

USA/Canada: 3-7 Business Days - 20 € (Orders over 200 € - Free)

Please note, orders placed after 10 am GMT will be shipped on the following business day.

All of Faux Pas is gender-neutral and fits oversized. For women we would recommend sizing down and for mens, please take your normal size. If you are between a size, we would suggest choosing the smaller size of the two.

Please make sure that you have carefully reviewed your order before finalising your purchase, since we are unable to offer any free returns. We recommend choosing your most reliable service and sending your parcel tracked. The return must be sent back within 14 days of the delivery date. The item must be in its original, unused, unaltered and unwashed condition. The item must be returned with tags and packing. Once we receive your return, the goods will be inspected and we will send you an email notification whether your return is eligible for a refund. In case of approval, your refund will be processed and a credit will be applied according to your original method of payment within 2-3 days after the notification.

To return the goods, please mail it to FauxPasClothing Studio GmbH, Melchiorstrasse 14A, 50670 Cologne, Germany. 

All Faux Pas orders are currently shipped from Europe, you may be subject to additional import fees upon delivery. We recommend using Import Tax & Duties calculator as a guide.